Kapiti Hydroseeding (Kapiti Hydroseeding, us, we, our) is committed to protecting your personal information. Kapiti Hydroseeding is required to comply with the Privacy Act 2020 (Privacy Act) and this privacy statement explains how we collect, store, use, and share your personal information.

By using our website and/or providing your personal information to us, you consent to us handling your personal information in accordance with this Privacy Statement.

Privacy Statement

We collect personal information from you, including information about your:

  • Name,

  • Contact information,

  • Location and delivery address,

  • Computer / network,

  • Interactions with us, and

  • Transactions made on our website (order history if saved on your profile).

We collect your personal information to fulfill your orders, provide services related to those orders, and let you know about our latest promotions/offers.

Providing some information is optional. However, if you choose not to enter your delivery address, email address, or phone number, we'll be unable to deliver products or send tracking updates to you. We keep your information safe by storing it in encrypted files and only allow our dedicated website team to access it. We keep your information for three years, at which point we securely destroy it by erasing our dated digital files.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information or to have it corrected, please contact us at info@lawnprosolutions.co.nz.

Compliance with the Privacy Act 2020

The Privacy Act 2020 (“Act”) sets out 13 information privacy principles (“Principles”). These Principles establish rules for the collection, storage, security, accuracy, use, and disclosure of personal information. Kapiti Hydroseeding is committed to compliance with these principles. Information will only be collected for lawful purposes connected with a function or activity carried out by Kapiti Hydroseeding.

Kapiti Hydroseeding collects, holds, and uses personal information from the following groups:

  • Members of the public;

  • Customers;

  • Business relations; and

  • Employees.

Collection and Purpose

We typically collect your personal information directly from you to provide you with products and/or services requested by you. Other instances include purchases made through our partner businesses (such as TradeMe).

Kapiti Hydroseeding collects, holds, uses, and discloses personal information for purposes including:

  • Dealing with requests, enquiries, complaints, consumer guarantee or warranty claims;

  • Marketing and promoting our current and future services (advertising, direct marketing, social media);

  • Providing advice on our products;

  • Developing and improving our products and services;

  • Administering loyalty programs, competitions, or subscriptions;

  • Complying with legal, governmental, or regulatory requirements.

Website and Cookies

Kapiti Hydroseeding collects information about visits to our website to measure visitor traffic and advertising effectiveness. We use Google Analytics to report on website traffic and do not track IP addresses. While personally identifiable information cannot be collected via cookies alone, if you provide personal info (like an enquiry form), cookies may be linked to that information.

Social Media and Logins

If you log into your account using a third-party service (Facebook or Google), we may access information such as your public profile, email, and name. You can restrict this via your third-party privacy settings. Please note that our social media channels are public; do not share sensitive information in public comments.

Storage and Payment Security

Kapiti Hydroseeding uses reasonable endeavors to protect information against loss or unauthorized access. Only authorized employees, agents, and contractors have access.

Payment Security: Kapiti Hydroseeding does not store or process any payment information. This is handled by third-party providers whose own terms and privacy policies apply.

Your Rights: Access and Correction

You can view, change, or delete personal information in the "Accounts & Lists" section of our website. To change info provided via a third party (like Facebook logins), you must update your settings with that provider.

You may also request a copy of your information or request deletion by emailing info@lawnprosolutions.co.nz. We may refuse access in accordance with the Privacy Act if releasing it breaches another's privacy, puts someone in danger, or if the info is not retrievable.

Privacy Officer

Kapiti Hydroseeding has appointed the Operations Manager as the Privacy Officer. If you have a privacy complaint or require further information, please contact the Privacy Officer at: info@lawnprosolutions.co.nz

Changes to this Policy

Kapiti Hydroseeding may change this Privacy Policy at any time. We will notify you by posting an updated version on our website, which will take effect immediately upon posting.